Return and Refund Policy
We aim to ensure that every order from The Gentlemen's Boston meets expectations. If an issue arises, returns and refunds are handled through a clear and structured process.
Important Information
- Return period: 90 days from delivery date
- Restocking fees: None
- Refund processing: Within 7 business days after approval and inspection
- Return shipping: Customer responsibility unless item is damaged or incorrect
Return Window
A return or refund request may be submitted within 90 days of delivery. If the item does not meet expectations, a request can be initiated to receive return instructions.
Return Eligibility
- Items must remain unused, unworn, and unwashed
- Items must be in original condition
- Original tags or packaging should be included where applicable
- Proof of purchase is required (order confirmation email accepted)
How to Start a Return 1) Contact First
Before returning any item, contact support@thegentlemenboston.com and include:
- Order number
- Item(s) to be returned
- Reason for return (optional)
Returns sent without prior approval may not be processed.
2) Follow Instructions
After approval, return instructions will be provided.
3) Packaging
Items should be securely packaged to prevent damage during transit.
Return Shipping Responsibility
Return shipping costs apply to preference-based returns. Damaged or incorrect items are handled separately through support.
Refunds
Approved refunds are issued to the original payment method within 7 business days after inspection. No restocking fees apply.
Exchanges
For exchanges, contact support@thegentlemenboston.com.
Damaged or Incorrect Items
Contact support immediately with a photo and order number for review.
Cancellations
Cancellation requests must be submitted as soon as possible. Orders already shipped cannot be canceled but may be returned after delivery.